Delivery and Returns

 

Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.

 

SHIPPING COUNTRY TIMIMGS COST
United Kingdom Standard 2 to 3 Business Days Free for orders over £200, £3 on orders below

United Kingdom Next-Day

1 Business Day £7.95 - Order before 1pm (no weekend deliveries)
United Kingdom Saturday Delivery Saturday £11.95 - Order before 1pm on Friday
Europe 8 to 10 Business Days £20
United States 5 to 7 Business Days £15
Rest Of The World 8 to 10 Business Days £30
*Orders placed before 1pm will be shipped on our Next Day service. Orders placed after will be shipped the following buisness day. No Saturday Delivery. Orders placed after 1pm on Thursday will be delivered Monday.

 

FREE UK RETURNS ON ALL ORDERS

We understand that sometimes people wish to return goods for a variety of reasons. That's why we offer an easy FREE UK 30 days returns policy. It's our gentlemen's agreement.

Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

A free Royal Mail returns form will be sent with each order.

 

RETURNING GOODS FROM EUROPE

We have now established a returns depot in the Netherlands!

Please fill in the returns form provided in your parcel and post the items back to the below address.

VIM BV - Return Department
Alan Paine Knitwear
Kaldenkerkerweg 95-B
5932 DA TEGELEN
THE NETHERLANDS


If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required. Please also ensure that a suitable service is used for delivery to a business address. Failure to do so may result in the courier attempting delivery at weekends and outside of business hours causing the delivery to fail which will result in the parcel being returned to you.

Please note we currently are unable to offer an exchange service for EU customers so all returns are refunded. If you require a size up or a different colour then you will need to place a new order. If you get in touch then we would be happy to wave the shipping charge on your new order.

 

RETURNING GOODS FROM REST OF THE WORLD

When returning goods from the US you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods.

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.